Michelle Okeke pg 79-133

I have a coworker who often employs what Heinrich calls "setting a backfire." She is a very manipulative person, and I have watched as she uses this tactic to gain the sympathy of our lead and make everyone laugh and forget the horrible mistake she just made. To show what I mean, let me offer an example. We work in the retail industry, and often she and I have to go help out with customer service stuff, like doing returns, or processing payments. There was one particular day when she did an incorrect return, and she made sure everyone knew. Not only that, she kept saying, "Oh my gosh, I'm so horrible, I should just go home, I am so horrible, I shouldn't even be allowed to do this anymore," COMPLETELY exaggerating something that was completely reversible. She OFTEN does this, and it drives me insane, because she ALWAYS gets away with it. Anyway, I think I actually may be more upset that I try to do it, and it doesn't quite work for me.